Syntrociety
Document Intelligence
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Your data on SDI
Plain-language answers to: what we keep, where it lives, who can see it, how long, and your rights.
What we keep

Five things:

  1. Your account — name, email, hashed password, optional photo / phone.
  2. The documents you upload or generate, plus who uploaded them and when.
  3. What you type into the agent — every prompt and every reply in your sessions.
  4. How SDI runs — rate-limit counters, audit log of consequential changes.
  5. Chat archives — if an admin imports a WhatsApp export, every message in it.

We don't track you beyond what you send us. No ad cookies, no device fingerprinting.

Where it lives
  • Supabase (EU-hosted) — account details, document metadata, agent sessions, audit logs.
  • GitHub — the actual text of each document, in a private repo.
  • Anthropic (Claude) — when the app generates, translates, classifies, or runs the agent. Enterprise tier: no training on our data, no retention.
  • Voyage AI (optional) — for semantic-search embeddings. Same posture.
  • Resend — for outgoing email (notifications, magic links).
  • Upstash — counters only, no content.
Who can see what
  • Your documents are visible to members of your organisation.
  • Other cooperatives on SDI cannot see your documents — and can't see that they exist.
  • Your agent sessions are private to you. Platform admins can read them for support only.
  • Confidential-marked docs display a lock and are meant for editors + org-admins.
  • The audit log is platform-admins only.
What is sent to the AI

When the app uses Claude (generate, agent, translate, classify, entity extraction), it sends:

  • Your prompt.
  • House principles (rules every call must follow).
  • The relevant document bodies — truncated, up to about 30 000 characters per call.

It does not send: your password, email, phone, photo, documents outside your scope, other people's sessions, or audit logs.

How long we keep things
  • Documents — indefinitely. Replaced versions are archived, still findable. Permanent deletion on request.
  • Agent sessions — until you delete them.
  • Rate-limit counters — minutes.
  • Backups — Supabase keeps daily backups for 7 days (or longer on higher tiers).
  • Audit log — indefinitely, so we can always answer "who changed this".
Your rights
  • Look — your Account page + the Index show what's attributed to you.
  • Correct — edit your profile; edit doc metadata in the Index.
  • Delete — ask an admin to delete your account. Documents you authored stay (they belong to the coop), but your name is detached.
  • Move — document bodies are plain markdown in a repo; an export is a git clone. Ask an admin for access.
  • Object — contact the coop if you think something is being handled wrongly.
Who is accountable
  • Data controller: Cooperativa Integral Sulitania CRL (Castro Marim, Portugal).
  • Platform admins — small group; see all orgs, read sessions for support only.
  • Third parties — Supabase, Anthropic, Voyage, Resend, Upstash, GitHub. See above.
Contact
  • Day-to-day questions — ask an admin in SDI.
  • Formal data requests — email address on the /policy page.
  • Something went wrong — tell an admin immediately; breaches are reported to authorities within 72 hours.